Privacy Policy

Overview

Tonigrams ("we," "us," or "our") lets family and friends record stories, songs, and messages that play on a child's Creative Tonie. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

Account information. When you create an account, we collect your email address and authentication credentials through Firebase Authentication (Google sign-in).

Audio recordings. When you record a Tonigram, we collect the audio file along with the name and story title you provide.

Tonies account credentials. To sync stories to your Creative Tonie, we store your Tonies account connection details.

Phone number. If you opt in to recording reminders, we collect your phone number to send SMS reminders.

Usage data. We may collect basic usage information such as pages visited and actions taken within the app.

How We Use Your Information

• Delivering Tonigrams. Audio recordings are processed, moderated, and synced to the designated Creative Tonie.
• AI content moderation. Recordings are reviewed by AI to help ensure content is appropriate for children before it reaches the parent's approval queue.
• Story generation. If you use the Story Helper, your prompt is sent to an AI service to generate story text.
• Reminders. If you subscribe to reminders, we use your phone number to send periodic SMS messages via Twilio.
• Account management. Your email is used for authentication and account-related communications.

Third-Party Services

We use the following third-party services to operate Tonigrams:

• Google Firebase — authentication, database (Firestore), file storage, and hosting
• Twilio — SMS delivery for recording reminders
• AI services — content moderation and story generation
• Tonies API — syncing audio content to Creative Tonies

Each of these services has its own privacy policy governing how they handle data.

Data Retention

Audio recordings are retained as long as your account is active or until you delete them. Approved recordings that have been synced to a Tonie may persist on the Tonie hardware independently of our service.

If you delete your account, we will delete your personal data and recordings from our systems. Some data may persist in backups for a limited period.

Children's Privacy

Tonigrams is designed for use by adults (parents, grandparents, family, and friends). Children do not create accounts or interact with the service directly. The audio content created through Tonigrams is intended to be played on a child's Tonie, but the child does not use our website or app.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security

We use industry-standard security measures provided by Firebase and Google Cloud to protect your data, including encryption in transit (HTTPS) and at rest. However, no method of transmission or storage is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. If you have an account, you can delete your recordings and account data through the app.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of Tonigrams after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us at hello@tonigrams.com.